Treasurer's Office - CAPP Supervisor

The Arlington County Treasurer's Office is seeking a Customer Service and Customer Assessment and Payment Portal (CAPP) supervisor to direct the daily operations, quality control, and performance of the Customer Service Section.

Requirements

• Ensure quality control for the work produced by staff in the Customer Service Section
• Monitor CAPP email box and phone lines for volume
• Manage and evaluate Customer Service/CAPP programs, functions and helpdesk activities
• Identify areas for system improvements and recommend prioritization
• Train, assign work and supervise the performance of eight Customer Service team members
• Support management with strategic planning for the Operations Division
• Research and resolve complex issues and ensure resolution is communicated to appropriate parties