Senior IT Service Desk Analyst

ASAPP is seeking a full-time Senior IT Service Desk Analyst to support its Latam region. The role involves end-user/desktop support, troubleshooting, remote support, workflow automation, and ticket management. The ideal candidate is passionate about helping people and solving complex problems in a fast-paced, high-growth startup environment.

Requirements

• 3+ years of end-user support/service desk experience
• Self-learner attitude and strong problem solving skills
• Excellent written and verbal communication skills
• Understanding of computer systems, mobile devices, and tech products
• IT assets management experience
• Experience with at least 4 of the listed areas

Benefits

• Competitive compensation
• Stock options
• Healthcare for the family group
• Wellness perks
• Learning & development stipend
• Mac equipment