Senior IT Service Desk Analyst
ASAPPBengaluru, Karnataka, India • New York, New York, United States • Mountain View, California, United States
Posted October 1, 2025
Full Time
About the Company
ASAPP is an AI solution provider specializing in transforming customer service through generative and agentic AI. By automating complex tasks, ASAPP's solutions enhance efficiency, redefine the role of AI in contact centers, and drive digital transformation. Leading enterprises leverage ASAPP to expand capacity and shift their contact centers from cost centers to value drivers.
Job Description
ASAPP is seeking a full-time Senior IT Service Desk Analyst to support the Latam region. The role involves providing technical support to staff, troubleshooting issues, and creating documentation. The ideal candidate will be a passionate problem solver with a strong understanding of end-user IT operations and collaboration tools.
Requirements
- 3+ year of end-user support/service desk experience
- Self-learner attitude, ability to work independently, and outstanding problem solving skills
- Excellent written and verbal communication skills
- Good understanding of computer systems, mobile devices, and other tech products
- IT assets management experience
- Experience in at least 4 of the following areas: Networking; Collaboration tools (Google Suite, Office 365); Cloud services (Amazon Web Services, Google Cloud Platform, Azure, other); Directory services (LDAP, Active Directory); Identity management (Okta, Active Directory); SaaS platforms; Multi factor authentication (DUO, Google Authenticator); OS Troubleshooting (macOS, Linux and Windows)
Benefits
- Competitive compensation
- Stock options
- Onsite lunch & dinner stipend
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave
