Senior Service Desk Analyst
BXPBoston, Massachusetts, United States
Posted October 16, 2025
Full Time
About the Company
BXP, Inc., formerly Boston Properties, is a leading real estate investment trust operating in six major U.S. cities: Boston, Los Angeles, New York, San Francisco, Seattle, and Washington, DC. The company focuses on becoming the premier workplace leader and real estate partner of choice across these regions, emphasizing national growth over singular city dominance. BXP's rebranding underscores its commitment to expanding its footprint while honoring its roots in Boston.
Job Description
This Senior Service Desk Analyst role is responsible for the upkeep and support of IT services, managing technologies, processes, and security. The position involves end-user support, technical escalations, configuration/security management, technology implementations, and documentation. It requires a focus on both internal and external communication with a variety of stakeholders.
Requirements
- Bachelor’s degree or equivalent educational certification
- 5+ years’ desktop support experience in a Microsoft environment
- Knowledge of Windows 10/11, MS Office, remote support apps (Teams, RDP), networking (switches, routers, firewalls), scripting (PowerShell)
- Strong knowledge of desktop security protections, group policies, patching solutions
- Understanding of networking concepts and basic switches/routers
- Excellent communication skills
- Ability to demonstrate multi-task management
- Demonstrated commitment to customer service
- Detail-oriented and methodical problem-solving skills
