Customer Success Manager - Strategic Accounts
AssembledSan Francisco, California, United States
Posted December 1, 2025
Full Time
About the Company
Assembled is a leading provider of AI-powered customer support solutions for companies like Etsy, Robinhood, and Stripe. We automate interaction resolution through chat, email, and phone while optimizing staffing for large support teams. Our mission is to enhance customer and employee experiences with intelligent software.
Job Description
Assembled is a unified platform that orchestrates human agents and AI at scale. We're building the platform that makes AI and human collaboration actually work. The Customer Success Manager - Strategic Accounts role will work with largest customer accounts, managing executive-level stakeholders to drive business outcomes and expansion opportunities.
Requirements
- Account manage a portfolio of strategic customers
- Project-manage customer initiatives
- Actively gather and communicate customer feedback
- Drive retention efforts and upsell opportunities
- Lead strategic initiatives to improve Customer team processes
Benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits for professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- 401(k) plan enrollment