Technical Support Engineer

Assima is a global leader in digital adoption, training, and performance support solutions for large enterprises. They are seeking a Technical Support Engineer to provide expert-level support to clients, manage cloud-based deployments, and collaborate with R&D. The role involves troubleshooting issues, implementing improvements, and contributing to internal documentation.

Requirements

• Previous experience in technical or software support, ideally in a SaaS or cloud-based environment
• Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)
• Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)
• Complete fluency in English
• High sense of ownership and urgency in managing client issues
• Excellent communication, documentation, and organizational skills
• Familiarity with software QA, testing methodologies, and version control tool