Senior Manager, Technical Services & Support

Aurora seeks a Senior Manager, Technical Services & Support to lead the transformation of IT support into a strategic advantage for the company's business and operations. The role will involve building and scaling the IT Support function, accelerating digital transformation, and defining key performance indicators.

Requirements

• 12+ years of experience in IT Support or Service Management
• 6+ years in leadership roles managing global or multi-site teams
• Proven success driving large-scale service transformations and digital modernization initiatives
• Strong command of IT service delivery best practices and frameworks
• Proven ability to attract, develop, and retain top talent

Benefits

• Annual bonus
• Equity compensation
• Benefits