Senior Manager, Technical Services & Support

Aurora is seeking a Senior Manager, Technical Services & Support to transform IT support into a strategic advantage. This role will reimagine our support service model, embed AI and automation at scale, and cultivate high-performing teams.

Requirements

• 12+ years of experience in IT Support or Service Management
• 6+ years in leadership roles managing global or multi-site teams
• Proven success driving large-scale service transformations and digital modernization initiatives
• Strong command of IT service delivery best practices and frameworks (e.g., ITIL)
• Strategic thinker and operator, comfortable balancing long-term vision with tactical execution

Benefits

• Annual bonus
• Equity compensation
• Benefits