Senior Manager, Technical Services & Support
Aurora InnovationMountain View, California, United States
Posted November 26, 2025
174000 - 252000 USD year
Full Time
About the Company
Aurora is a company that delivers the benefits of self-driving technology safely, quickly, and broadly.
Job Description
Aurora is seeking a Senior Manager, Technical Services & Support to transform IT support into a strategic advantage to Aurora's business and operations. The role will reimagine our support service model, embed AI and automation at scale, and cultivate high-performing, globally-distributed teams focused on outstanding service and user experience.
Requirements
- 12+ years of experience in IT Support or Service Management
- 6+ years in leadership roles managing global or multi-site teams
- Proven success driving large-scale service transformations and digital modernization initiatives
- Strong command of IT service delivery best practices and frameworks (e.g., ITIL)
- Proven ability to attract, develop, and retain top talent
- Strategic thinker and operator
- Exceptional communicator and collaborator
Benefits
- Annual bonus
- Equity compensation
- Benefits