Account Manager

Be the front-facing team member that ensures client satisfaction for existing clients. Manage new and existing relationships with contracted agencies, oversee rollout of services, and upsell additional products and services.

Requirements

• Manage new and existing relationships with contracted agencies
• Oversee rollout of services for newly acquired clients
• Upsell additional products and services to existing clients
• Conduct remote training utilizing web conferencing software
• Ensure retention and client satisfaction
• Communicate internally all client requests and projects to facilitate completion
• Research issues reported by clients and resolve them or escalate to the appropriate department
• Respond to client emails and phone calls
• Provide Ongoing education for all Securus Services products and services

Benefits

• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits