Technical Support Analyst
AvePointRichmond, Virginia, United States
Posted December 18, 2025
50000 - 60000 USD year
Full Time
About the Company
AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments.
Job Description
As a Technical Support Analyst at AvePoint, you will be responsible for providing technical support to customers, troubleshooting software issues, and collaborating with cross-functional teams to resolve issues and enhance products. You will also be responsible for creating content and sharing knowledge with a wider audience. This role requires strong communication skills, a strong customer-focused approach, and the ability to quickly learn and troubleshoot multiple proprietary software products.
Requirements
- BA/BS in an IT-related field (Computer Science is a plus!)
- 3+ years of experience in technical support, IT helpdesk, or cloud support
- Exceptional communication skills and a strong customer-focused approach
- 2+ years of experience in the Microsoft tech stack (Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, and IIS)
- Hold one or more Microsoft certifications or equivalent
- The ability to quickly learn and troubleshoot multiple proprietary software products
Benefits
- Comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO)
- Bonuses, commissions, or equity (RSUs)