Technical Support Analyst
AvePointCebu, Philippines
Posted November 18, 2025
Full Time
About the Company
AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence.
Job Description
We're looking for a Technical Support Analyst to assist our enterprise customers and resolve technical issues with our software solutions. The role involves becoming an expert in our product suite, working hands-on with Microsoft technologies, and providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud.
Requirements
- BA/BS Degree in an IT related field
- 1 to 5 years of technical software support or help desk experience
- Excellent written and verbal communication skills
- Ability to work independently and within a highly collaborative team environment
- Commitment to continuous education and drive to stay up-to-date with the latest technologies
- Strong interest or experience with Microsoft technology stack (including SharePoint, Office 365, Azure, Windows Server, SQL Server, and IIS)
Benefits
- HMO coverage from day 1 of employment
- Group life insurance (upon regularization)
- Paid annual and sick leaves (convertible into cash)
- Paid compassionate leave (5 days)
- Employee Dedication Award (years of service)
- Employee Referral Bonus Program