Technical Support Analyst

AvePoint is seeking a Technical Support Analyst to assist enterprise customers and resolve technical issues with their software solutions. The role involves providing expert support, analyzing complex issues, and collaborating with internal and external teams. Responsibilities include product support, customer service, and contributing to public-facing articles. The ideal candidate has a BA/BS degree in an IT-related field, 1-5 years of technical software support experience, and strong problem-solving and customer service skills.

Requirements

• BA/BS Degree in an IT related field (Computer Science majors are preferred, but not required)
• 1 to 5 years of technical software support or help desk experience (preferred)
• Excellent written and verbal communication skills
• Ability to work independently and within a highly collaborative team environment
• Commitment to continuous education and drive to stay up-to-date with the latest technologies
• Strong interest or experience with Microsoft technology stack (including SharePoint, Office 365, Azure, Windows Server, SQL Server, and IIS)

Benefits

• HMO coverage from day 1 of employment
• Group life insurance (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Competitive compensation package, Performance bonuses/incentives
• Career growth & advancement opportunities