Bally's Corporation is seeking a Housekeeping Supervisor to oversee the work activities of housekeeping personnel to ensure the hotel is clean, orderly, and attractive. The role involves supervising Guest Room Attendants and House Attendants, issuing work assignments, and monitoring their work progress.
Requirements
- Supervises and ensures efficiency of the Guest Room Attendants and House Attendants
- Issues work assignments, keys, etc., and monitors their work progress
- Ensures that assigned floors, closet and carts are cleaned before end of shift
- Submits work orders for all maintenance issues
- Assists the inventory specialist with monthly and quarterly inventories
- Investigates complaints regarding housekeeping service and equipment
- Responsible for all daily housekeeping services to guest rooms, corridors and service elevator landings
- Responds to any guest request or complaint immediately
- Retrains Guest Room Attendants as needed to correct deficiencies
- Inspects housekeeping floor closets in the morning and ensures that linens are supplied to par stock levels and adequate supplies are in place
- Ensures delivery of supplies to the floors, removal of soiled linen and trash, vacuuming and cleaning of guest corridors, guest elevators landings and staircases
- Ensures that all vacant/ready rooms are reported immediately
- Inspects at least three departures and ready rooms per section with written checklist daily
- Inspects every departure and ready suite and every VIP arrival, assigned guestroom, prior to the arrival of the guest
- Ensures that all “special projects”, (deep cleaning, etc.) are completed properly and as scheduled
- Coordinates any maintenance work through the Office Coordinator and follows up that the work was properly completed
- Ensures that every guestroom in the section has been properly serviced prior to the end of the shift
- Ensures that at the end of the shift, all floor closets are left orderly and that all Guest Room Attendant carts are stored orderly and secured
- Signs in and accounts for all section key cards
- Returns any guest item left behind in a departure room to the housekeeping office immediately for subsequent turn over to the lost and found department
- Reports any unusual occurrence to the Executive Housekeeper
- Communicates daily with the staff; informs staff of all happenings in the hotel and casino
- Rewards and recognizes superior performers
- Interviews, selects, hires, and retains superior employees
- Completes timely evaluations for subordinates
- Conducts formal and informal training for subordinates
- Conducts formal and informal coaching and counseling with subordinates
- Ensures that employees work safely and follow all safety rules
- Ensures compliance with relevant laws and regulations as well as company policies and procedures
- Maintains up-to-date knowledge of industry and competition
- Ensures effective communication within the department and company
- Holds subordinates accountable for established performance expectations
- Motivates and develops staff; provides advice and guidance as appropriate
- Complies with and enforces compliance with the company’s recycling program standards
- Completes schedule for House Attendants
Benefits
- Competitive Salary
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
- 30 days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions
