Senior Customer Success Manager

Bask is a telehealth platform empowering entrepreneurs with a fast, intuitive, and easy-to-use platform. They emphasize speed wins, data-driven decision making, and a customer-centric approach, fostering a collaborative team environment and a culture of ownership. The role involves building customer relationships, driving user adoption, and ensuring customer success within a fast-paced startup.

Requirements

• 7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
• Experience in e-commerce
• Experience with large- to enterprise-sized customer book of business
• Creative problem solver with determination to succeed
• Independent and motivated
• Highly articulate, ability to communicate effectively
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment
• Comfortable collaborating with different teams