Product Support Specialist

Join our global diversified pharmaceutical company and contribute to delivering exceptional service to our clients. The Product Support Specialist provides first-line troubleshooting and technical support for Solta's product portfolio, resolving customer issues and improving service processes.

Requirements

• Provide technical support for hardware, software, and consumables via phone and email
• Manage customer cases from open to resolution, ensuring timely follow-up
• Support service team with repair guidance
• Escalate recurring issues and contribute to process improvements
• Collaborate across teams to enhance customer experience

Benefits

• Opportunities for professional growth
• Exposure to global practices
• Chance to make a direct impact on customer success