Product Support Specialist (EMEA

Join our global diversified pharmaceutical company as a Product Support Specialist for a 12-month fixed term contract. Provide technical support to customers and assist EMEA business units with complaint input and resolution.

Requirements

• Provide effective hardware, software, and consumable troubleshooting support
• Utilize internal resources such as FAQs, Solution Scripting Guides, and Knowledge Bases
• Document all support activities accurately and timely in the Product Support database
• Manage all aspects of assigned Cases from initiation to closure
• Collaborate with the EMEA Support Lead for 1st-line support
• Identify reliability trends and escalate issues to the management team
• Learn and follow all product support processes
• Contribute to the development and implementation of strategies aimed at increasing customer satisfaction
• Support special projects as assigned by the Manager
• Coordinate and work closely with other internal teams and departments across EMEA

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance