Customer Service Rep

BCforward is seeking a Customer Service Rep to receive calls and emails from clients, resolve issues, and provide information.

Requirements

• Minimum 1 year of experience in a fast-paced customer service environment
• Previous experience using a telephone to handle customer requests
• Previous experience using a personal computer
• Strong customer service skills
• Minimum 2 Years of contact center experience
• Ability to function effectively as a team member
• Strong organization skills
• Strong written and verbal communication skills
• Maturity in dealing with sensitive and confidential matters
• Working knowledge of email, Internet Explorer, Excel and Word
• Proficient typing skill (35 wpm)

Benefits

• Paid time off
• 401k Matching
• Retirement Plan