Director of Growth Strategy & Operations – Global SMB Sales

As the Director of Growth Strategy & Operations for Global SMB Sales at Square, you will play a pivotal role in shaping and scaling our global small and midsize business (SMB) sales strategy. This role focuses on driving velocity, efficiency, and impact across Square's global SMB telesales and inside sales motions — the core engine of how we reach and serve sellers around the world.

Requirements

• Define and execute the GTM strategy for global SMB telesales and inside sales teams, with a focus on optimizing funnel velocity and conversion efficiency.
• Partner with Sales leadership to design territory models, segmentation strategies, and seller engagement frameworks tailored to SMB segments across markets.
• Lead strategic initiatives that enhance sales process efficiency, CRM utilization, and pipeline management to maximize rep productivity.
• Analyze sales funnel data to identify performance gaps and drive initiatives that improve contact-to-close rates, lead follow-up times, and quota attainment.
• Develop and implement scalable programs that improve sales velocity, rep ramp time, and conversion performance across global teams.
• Collaborate with Marketing, Partnerships, and Product to align SMB sales strategies with GTM priorities, campaigns, and regional expansion goals.
• Identify and implement AI-driven solutions to enhance prospecting, lead scoring, and rep productivity within telesales motions.
• Experiment with automation and tooling that improves velocity while maintaining the quality of seller interactions.

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning