Customer Service Administrator

We're looking for a Customer Service Administrator to join our energetic Customer Service Team in our Castleford location. The ideal candidate will have good knowledge of the Sales approach, experience in using different customer service techniques, and a positive, empathetic, and professional attitude toward customers.

Requirements

• Clear communication and active listening skills
• Previous use of ERP systems / web page navigation
• Good level of IT literacy, including use of Excel
• 12+ months experience in telesales
• 12+ months experience in Customer service or similar sector
• Customer fixation by actively seeking to understand customer requirements and business operations
• Interpersonal skills ability to communicate at all levels and backgrounds, and to understands concerns, feelings and reactions of others
• Planning and organising yourself to accomplish specific goals
• Problem solving with a willingness to make decisions once analysed; making judgment on the best solution to a problem or situation
• Ability to stay calm under pressure and when customers are stressed or upset
• Strong team player willing to participate as a full member

Benefits

• Competitive salary of £28,728.00 per annum
• 33 days holiday inclusive of bank and public holidays
• Discretionary bonus scheme
• Auto-enrolment into our pension scheme
• Death in Service benefit
• Medicash scheme that provides cash back towards everyday healthcare bills
• Employee assistance program
• Welfare benefits