Customer Care Administrator

The Customer Care Administrator will coordinate and manage reactive and planned maintenance tasks, ensuring customers receive clear, timely updates on all maintenance activities. The role provides general administrative support across the team, contributing to smooth and efficient day-to-day operations.

Requirements

• Previous experience working in a customer service role
• Previous experience working within an administrative environment
• A strong belief in delivering great customer service
• A passion for working with people
• An excellent telephone manner
• A positive, approachable and professional attitude, appearance and demeanour
• Excellent organisational and communication skills
• Be computer literate (Microsoft Office)
• Have the ability of work both as a team member, and alone in a busy working environment
• Possess a positive approach to learning, development and progression
• Have a flexible attitude towards hours worked and the interest in supporting the wider team during holiday and sickness periods

Benefits

• Competitive pay
• Annual Bonus opportunity
• 25 days holiday (plus bank Holidays), rising with length of service to 30 days
• Auto Enrolment pension
• Staff discounts
• High Street & Retail discount schemes
• Bike 2 Work Scheme
• Technology Scheme
• Paid Parental Leave and Sickness Absence schemes