Customer Service Administrator

As a Customer Services Administrator, you will provide excellent customer service to clients and their customers, taking calls, booking appointments, and completing office administration duties. The role is dynamic and requires flexibility, good communication skills, and a professional attitude.

Requirements

• Take calls from customers and transfer them to the appropriate claim's handler
• Handle inbound and outbound calls related to booking appointments for technicians
• Perform office administration tasks during and between phone calls

Benefits

• Competitive salary
• 23 days holiday per year + bank holidays annual leave entitlement
• Access to the Castelan Staff Social Activity Group
• Pension scheme (if over 22 years old - via auto-enrolment)
• Dress down Fridays
• Charity fundraising activities
• Access to Employee Assistance Programme with staff discounts, wellbeing, counselling, and advice resources