Customer Success Manager
Board IntelligenceLondon, England, United Kingdom
Posted March 4, 2026
Full Time
About the Company
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness.
Job Description
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We're looking for a Customer Success Manager to join our thriving Customer Success team.
Requirements
- Customer Success experience in B2B SaaS environment with proven track record managing a significant portfolio of accounts and achieving high retention rates
- Strong understanding of SaaS business models and customer success metrics
- Experience with maximising customer success platforms and digital engagement tools
- Strong analytical skills with ability to interpret usage data and engagement metrics
- Exceptional relationship-building and communication skills
Benefits
- Private Pension Scheme
- BUPA Health and Dental insurance
- Group life assurance
- 26 holiday days per calendar year
- Cycle to work scheme
- Employee Assistance Program
- AIG Smart Health virtual GP app/wellness platform
- Eyecare and Flu Jab vouchers
