Customer Success Manager

We are looking for a Customer Success Manager to manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, and analyzing customer usage data to suggest product improvements.

Requirements

• 4+ years of related experience in an enterprise SaaS company
• Experience managing enterprise customer relationships
• Bachelor's degree in computer science, social sciences, or equivalent experience
• Experience in managing one's own time and balancing multiple customers simultaneously
• Excellent oral and written communication skills in English
• Strong team player with an adaptable, analytical mindset and attention to detail
• Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement
• Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable

Benefits

• Competitive compensation
• Comprehensive support
• Meaningful growth & real impact
• Autonomy & bold execution
• A global culture
• Comprehensive support