Customer Success Manager

We are looking for an experienced Customer Success Manager to partner with our ever-growing customer base, driving measurable customer value tied to revenue retention and growth.

Requirements

• Prior experience in a Customer Success or Account Management role, in a SaaS environment.
• Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms.
• Proven track record achieving commercial targets, including renewals and expansion.
• Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders.
• Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously.
• Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks.

Benefits

• 27 days holiday (option to buy and sell holiday) + bank holidays
• Generous stock options
• Private health insurance
• Flexible monthly wellness allowance
• Annual learning & development budget
• Flexible working
• The best equipment for everyone to work with