Technical Support Engineering Lead

Botpress is seeking a Technical Support Engineering Lead to grow their support engineering team. This role involves leading a team of support engineers, providing world-class technical assistance, and driving improvements in processes, tooling, and knowledge-sharing. The ideal candidate will thrive at the intersection of technology, leadership, and customer success, working closely with Product, Engineering, and Customer Success.

Requirements

• Proven experience in a technical support or engineering leadership role.
• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI/LLMs.
• Exceptional communication skills.
• Calm and structured problem-solving approach.
• Experience managing or scaling support operations in a SaaS or AI/ML environment.

Benefits

• Competitive salary
• Flexible benefits