Lead Technical Product Support Engineer
VidmobSão Paulo, Brazil
Posted November 4, 2025
Full Time
About the Company
Vidmob is a creative data company that leverages AI to enhance media performance by helping brands and agencies develop custom best practices across all digital platforms. With integrations across the ad ecosystem and analysis of over 18 million creatives, Vidmob ensures brand consistency, reduces waste, and boosts overall business performance. The company's unique blend of human insight and machine data, combined with its focus on agile creative solutions and interactive content, sets it apart in the industry. Additionally, Vidmob supports technology access and education through its non-profit arm, Vidmob Gives.
Job Description
Vidmob is the creative data company, and as the Lead Technical Product Support Engineer, you'll bridge support, product, and engineering to investigate, resolve, and prevent complex issues across Vidmob's Creative Intelligence platform.
Requirements
- 5–8 years in technical support or backend engineering, with 2+ years in a lead capacity
- 3+ years experience with TypeScript/Node.js, NestJS, React, and modern databases
- Understanding of digital advertising with strong preference for experience in advertising and marketing technology
- Skilled at debugging code and APIs; fluent in SQL and REST API troubleshooting
- Familiar with service-oriented architectures, cloud environments (AWS/GCP/Azure), and tools like JIRA or Zendesk
- Experience using logging and APM tools such as DataDog to investigate and diagnose issues
- Fluency in using LLM-based tools, plus exposure to AI technical support toolsets
- B+ oral and written English skills, with success working on distributed, cross-timezone teams
