Customer Support Specialist
BS&ALansing, Michigan, United States
Posted July 30, 2025
Full Time
About the Company
BS&A Software specializes in providing advanced ERP solutions tailored for local governments. Their offerings encompass financial management, human resources, community development, utilities, and tax assessment, all delivered on a cloud-based platform with intuitive functionality and exceptional customer support. BS&A stands out by offering a comprehensive suite of municipal software that consistently exceeds client expectations.
Job Description
BS&A Software is seeking a dynamic and motivated Enterprise Software Support Specialist to provide professional and efficient product support for its cloud-based ERP software. The role involves troubleshooting issues, establishing relationships with customers, and recommending corrective actions to resolve them. It's a fast-paced, team-oriented position requiring strong communication and problem-solving skills. This is an entry-level position, and the company values a collaborative team environment.
Requirements
- Successfully complete the 6-month to 9-month onboarding process.
- Establish and maintain positive, professional relationships with BS&A customers and fellow employees.
- Ask a progressive series of questions to determine customer needs and provide a quality solution.
Benefits
- Health Insurance – BCBS of Michigan – Employer-paid premium
- Health Savings Plan – Employer contributes 75%
- Dental Insurance – Employer-paid premium
- Vision Insurance – Employer-paid premium
- 401(k) – Employer-paid
- Retirement – 401(k) – Discretionary match
- Disability Insurance – Employer-paid premium
- Life Insurance – Employer-paid premium
- Paid Parental Leave
- Company-sponsored events
