Software Support Specialist
BS&ALansing, Michigan, United States
Posted October 3, 2025
Full Time
About the Company
BS&A Software specializes in providing advanced ERP solutions tailored for local governments. Their offerings encompass financial management, human resources, community development, utilities, and tax assessment, all delivered on a cloud-based platform with intuitive functionality and exceptional customer support. BS&A stands out by offering a comprehensive suite of municipal software that consistently exceeds client expectations.
Job Description
BS&A Software is seeking a dynamic Enterprise Software Support Specialist to provide technical support to municipal customers. This role involves troubleshooting software issues, maintaining customer relationships, and collaborating with other team members to enhance customer service and company growth. The position requires a proactive, self-motivated individual capable of both on-site and phone support.
Requirements
- Establish and maintain positive relationships with customers and fellow employees.
- Communicate clear and accurate information through various channels.
- Troubleshoot and resolve customer issues efficiently.
- Adapt to complex and fast-paced environments.
- Work effectively with team members and grow with the company.
Benefits
- Competitive pay
- Health Insurance
- Dental Insurance
- Vision Insurance
- Retirement Plan
- 401(k)
- Discretionary Employer match
- Paid Parental Leave
- Disability Insurance
- Life Insurance
- Generous PTO and Holiday Time
- Company-sponsored events
