Senior Account Manager

Buildout is seeking a high-performing Senior Account Manager to support mid-market customer segment, act as primary point of contact for customers post-implementation, and drive revenue across a high-volume book of business.

Requirements

• 5+ years of B2B SaaS account management experience with a focus on upsells, cross-sells, and expansion opportunities
• Experience managing a high-volume book of business and proven ability to consistently hit sales targets
• Experience nurturing customer relationships and managing their renewals
• Experience with Salesforce (required); Planhat or other Customer Success tooling is a plus
• A juggling pro who can comfortably jump between inbound customer requests, to demos, to strategic renewal conversations, as well as adjust and match tone based on the customer call
• Process-minded, adaptable, and motivated to improve how work gets done
• A customer-first mindset with a passion for delivering an exemplary customer experience

Benefits

• Impactful insurance and benefit options
• Policies that support a healthy work/life harmony
• 401(k) with 4% company match and immediate vesting
• A fully remote work culture
• A wonderfully quirky culture where you’re encouraged to bring your whole self to work