Buildout is seeking a high-performing Senior Account Manager to support mid-market customer segment, act as primary point of contact for customers post-implementation, and drive revenue across a high-volume book of business.
Requirements
- 5+ years of B2B SaaS account management experience with a focus on upsells, cross-sells, and expansion opportunities
- Experience managing a high-volume book of business and proven ability to consistently hit sales targets
- Experience nurturing customer relationships and managing their renewals
- Experience with Salesforce (required); Planhat or other Customer Success tooling is a plus
- A juggling pro who can comfortably jump between inbound customer requests, to demos, to strategic renewal conversations, as well as adjust and match tone based on the customer call
- Process-minded, adaptable, and motivated to improve how work gets done
- A customer-first mindset with a passion for delivering an exemplary customer experience
Benefits
- Impactful insurance and benefit options
- Policies that support a healthy work/life harmony
- 401(k) with 4% company match and immediate vesting
- A fully remote work culture
- A wonderfully quirky culture where you’re encouraged to bring your whole self to work