Customer Experience Manager (CXM)

We’re hiring a Customer Experience Manager (CXM) to join BusRight — a fast-growing transportation tech company — to help scale magical customer experiences. The core responsibility of this role is to maximize usage of our amazing product.

Requirements

• Spend at least 4 hours per day on the phone with customers
• Own customer onboarding and implementation
• Serve as the primary point of contact and trusted partner for assigned accounts
• Build deep relationships across stakeholder groups
• Lead product training sessions and drive adoption across entire organizations
• Provide hands-on support via phone and email
• Monitor account health, usage, and sentiment to proactively mitigate risk
• Conduct regular check-ins and quarterly account reviews
• Collaborate closely with Product, Engineering, Support, Sales, and Operations to advocate for customer needs
• Translate customer feedback into actionable insights for the broader team

Benefits

• Competitive salary
• Equity at a high-growth, mission-driven startup