Technical Support Agent

Canals is hiring a Technical Support Agent to provide fast and effective support to distributors as they scale on their AI-powered platform. The successful candidate will troubleshoot technical issues, guide users through tools, and collaborate with cross-functional teams to ensure a seamless customer experience.

Requirements

• 1–3 years of experience in technical support for a SaaS product
• Excellent written and verbal communication skills
• Ability to translate complex topics for non-technical users
• Highly organized, proactive, and comfortable in a fast-moving startup environment

Benefits

• Competitive salary
• Opportunity to work in a bootstrapped and profitable startup
• Collaborative culture
• Remote-first flexibility
• High impact work
• Tight-knit, low-ego team