Technical Support Agent - North America
Canals AIDenver, Colorado, United States • San Francisco, California, United States • New York, New York, United States • Toronto, Ontario, Canada • Vancouver, British Columbia, Canada • Austin, Texas, United States
Posted December 18, 2025
Full Time
About the Company
Canals is a fully remote, profitable startup transforming the industrial supply chain with AI.
Job Description
We're hiring a Technical Support Agent to help distributors get fast, effective support as they scale on Canals. Our customers rely on our platform for mission-critical workflows — and maintaining a 1-minute average response time is part of what sets our team apart.
Requirements
- Typically, 1–3 years of experience in technical support for a SaaS product.
- Excellent written and verbal communication skills — you explain technical issues clearly and concisely.
- Ability to translate complex topics for non-technical users.
- Highly organized, proactive, and comfortable in a fast-moving startup environment.
- A genuine sense of urgency — you take pride in speed and quality.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
- Generous Parental Leave
- Tuition Reimbursement