Customer Success Manager
Cancer IQChicago, Illinois, United States • Illinois, United States • Illinois, United States • Illinois, United States
Posted October 6, 2025
Full Time
About the Company
About Us CancerIQ helps providers use genetic information to predict, pre-empt, and prevent disease - starting with cancer. By making is easier to identify patients at risk, offer a genetic evaluation at point of care, and design a tailored cancer prevention plan - we can help healthcare systems get ahead of this costly and emotionally devastating disease. Why Work with Us? We have quietly built a market-leading product that patients, providers, and healthcare executives all love. With new funding and new strategic partners, we're on pace for rapid growth. We're a team of clever, scrappy, and mission-driven individuals making a huge impact in cancer prevention - so if you're passionate about healthcare - join our team.
Job Description
CancerIQ is seeking a Customer Success Manager (CSM) to manage and nurture customer relationships throughout the customer lifecycle. This role focuses on maximizing the value of CancerIQ’s products, driving customer satisfaction, retention, and growth, as well as playing a key role in the programmatic design of customer success initiatives. The CSM will work closely with both clinical and business leaders, understanding their unique perspectives and challenges in the context of cancer risk assessment and management.
Requirements
- Manage the over buyer relationship.
- Lead Quarterly Business Reviews.
- Develop and implement scalable customer success programs.
- Work closely with an Implementation Manager.
- Monitor customer health.
- Develop and execute strategies to increase customer adoption.
Benefits
- Competitive pay
- Health benefits
- Vision benefits
- Dental benefits
- HSA/FSA
- 401-K
- Gym membership
- Cancer IQ mental health days
- Training and professional development
- Paid holidays
- Chicago Water Taxi services
