Partner Support Specialist
CarriersEdgeCanada
Posted February 4, 2026
Full Time
About the Company
CarriersEdge is a company that values productivity and flexibility, offering a remote work environment and a focus on producing great quality products and happy customers.
Job Description
Partner Support Specialist job description for a remote, full-time position at CarriersEdge, providing front-line support to reseller and alliance partners.
Requirements
- 3+ years of experience in front-line customer support or related roles, preferably in SaaS.
- Excellent phone and virtual communication skills, with the ability to build rapport with internal and external stakeholders.
- Strong written communication skills, including documenting processes, tasks, and support activities.
- Proven problem-solving and technical troubleshooting skills, with the ability to learn new systems quickly.
- Highly detail-oriented, with the ability to follow instructions carefully.
- Ability to work effectively and independently, managing multiple priorities.
- Demonstrated competence with CRM and office productivity tools (e.g., Zoho, Salesforce, Office, Zoom).
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
