Partner Support Specialist

We're seeking an experienced and eager to learn individual to be part of a growing team supporting the deployment, configuration, and optimization of our contract management system for our customers through our partner network.

Requirements

• Support partner implementation teams in configuration and implementation of the Malbek CLM to our customers
• Advise on best practices and review partner configuration to ensure adherence to best practices
• Provide product training to partners following a certification program
• Assist in solutioning complex workflow automation and approval matrixes, as well as other configuration solutions to meet use cases and requirements
• Advise on data migration strategies and support execution
• Advise partners on how best to support customers in adoption of AI features within the platform
• Provide solution consulting and support to partners for integrations
• Contribute to assets and documentation to support partner implementations
• Maintain status reports and provide feedback on partner-led implementations
• Act as liaison for partner to assist in issue triage, reporting, and resolution
• Act as liaison to the Product Management team, gathering and assessing customer and partner feedback

Benefits

• Health insurance
• Paid time off
• Retirement plan