Customer Service Administrator

We are seeking a Customer Services Administrator to join our team at Castle Trust Bank. The successful candidate will be responsible for processing mortgage enquiries, managing post-completion activities, and providing excellent customer service.

Requirements

• Proven background in financial services
• Experience in the post-completion mortgage process
• Excellent communication skills
• Ability to manage time effectively and juggle conflicting priorities
• Experience handling complex customer calls
• Good working knowledge of Microsoft Word and Excel
• Analytical skills and ability to report data

Benefits

• Annual performance-related bonus
• Generous contributory pension scheme
• Life assurance
• 25 days annual leave (plus bank holidays)
• Option to buy/sell up to 5 additional days
• Extra day paid annual leave for Volunteering
• Healthcare benefits through Equipsme
• Free access to BHFS Rise EAP
• Free eye test vouchers
• Discounted gym membership
• Season ticket travel loans (if applicable)