Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. As a Product Support Coordinator, you will be responsible for setting up, monitoring and reporting on our Match Day Tracking Solutions, from the Catapult Bunker in our Melbourne office.
Requirements
- Execution of pre-match, in-match and post-match workflows and tasks to set up and monitor our Match Day Systems.
- Provide remote telephone & desktop support to competing teams
- Provide live communication (via Instant Messaging), updates and support to ‘at-venue’ operational staff.
- Monitor overall match progress through both Catapult software and live televised match feed in the Catapult Bunker to ensure key milestones are met, from pre-match setup through to post-match report delivery.
- Escalate high-impact or time-sensitive issues pre, during and post match when appropriate
- Execution of complete end-to-end testing on Catapult devices including Vector devices, Vector receivers and Vector docks prior to shipment.
- Assisting APAC Logistics Coordinator with picking and packing wearable technology orders for our clients.
- Executing faulty goods testing on returned wearable technology.
- Completion of detailed and accurate Match Reports, for each match supported.
- Circulation of Match Reports to internal stakeholders immediately after conclusion of each match.
- Logging reported issues/incidents for follow-up in Zendesk support platform at end of each Bunker Shift.
- Completion of detailed and accurate testing reports for Operations staff.
Benefits
- Amazing people to work with
- Opportunity to work with people from multiple nationalities and cultures
- Growth and development opportunities
- Opportunity to work with successful teams and athletes