Product Support Coordinator (Casual)

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. As a Product Support Coordinator, you will be responsible for setting up, monitoring and reporting on our Match Day Tracking Solutions, from the Catapult Bunker in our Melbourne office.

Requirements

• Execution of pre-match, in-match and post-match workflows and tasks to set up and monitor our Match Day Systems.
• Provide remote telephone & desktop support to competing teams
• Provide live communication (via Instant Messaging), updates and support to ‘at-venue’ operational staff.
• Monitor overall match progress through both Catapult software and live televised match feed in the Catapult Bunker to ensure key milestones are met, from pre-match setup through to post-match report delivery.
• Escalate high-impact or time-sensitive issues pre, during and post match when appropriate
• Execution of complete end-to-end testing on Catapult devices including Vector devices, Vector receivers and Vector docks prior to shipment.
• Assisting APAC Logistics Coordinator with picking and packing wearable technology orders for our clients.
• Executing faulty goods testing on returned wearable technology.
• Completion of detailed and accurate Match Reports, for each match supported.
• Circulation of Match Reports to internal stakeholders immediately after conclusion of each match.
• Logging reported issues/incidents for follow-up in Zendesk support platform at end of each Bunker Shift.
• Completion of detailed and accurate testing reports for Operations staff.

Benefits

• Amazing people to work with
• Opportunity to work with people from multiple nationalities and cultures
• Growth and development opportunities
• Opportunity to work with successful teams and athletes