Product Support Technician
CatapultMassachusetts, United States
Posted November 12, 2025
34125 - 68250 USD year
Full Time
About the Company
Catapult is a sports technology company that empowers professional teams to make data-driven decisions.
Job Description
Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We work with over 4,600 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more.
Requirements
- 1-2 years of technical support experience required
- Associate degree in Computer Science, IT, sports science or equivalent experience in a related field
- Fluent in English. Written and verbal communication skills required
- Prior troubleshooting experience with PC based systems
- Experience with support ticketing platforms; Salesforce and Zendesk preferred
- Ability to work extended hours and on weekends
- Ability to thrive in a dynamic work environment and see tasks through to completion
- Great understanding of a range of sports. Including the challenges that athletes and coaches face
Benefits
- Generous paid leave
- Recognized company holidays
- Comprehensive benefits package, including Health, Dental, and Vision insurance, and 401(k) retirement plan with company match