Senior Customer Success Manager
CB InsightsNew York, New York, United States
Posted September 3, 2025
90000 - 114000 USD year
Full Time
About the Company
CB Insights is an AI-driven market intelligence platform that provides instant insights to help companies identify promising markets, track competitors, and source ideal partners. Specializing in venture capital, M&A, corporate strategy, and emerging technology, CB Insights leverages its comprehensive database and advanced analytics to empower strategic decision-making. Headquartered in New York, the company offers its AI super analyst as an API and is renowned for its popular tech newsletter.
Job Description
CB Insights is seeking a Senior Customer Success Manager (or Forward Deployed Strategist) to maintain a portfolio of key Corporate Strategy and Innovation groups, leveraging their data and AI solutions to drive customer success. The role focuses on building relationships with customers, owning account plans, collaborating with the Business Development team, and managing renewals and growth. This individual will be a strategic advisor, serving as the voice of the customer within the CB Insights organization.
Requirements
- B.S. or B.A. in business management, finance, economics, or similar
- Validated results in prior role
- At least 5 years of prior account management and/or customer success experience
- Expertise with Excel and CRMs (Salesforce preferred)
- Proficiency in communication and data analysis skills
Benefits
- Award-winning culture
- Industry Insight
- Holistic compensation
- 401k match
- Flexible healthcare options
- Mental health resources
- Pet insurance
- Education stipend
- Generous paid time off
