Roaming & OCPI Partner Manager

ChargePoint is seeking a Roaming & OCPI Partner Manager to lead roaming partner management and operational activities for one of our software solutions in Europe. The successful candidate will conduct analysis of technical issues arising on the platform between ChargePoint and its partners post-launch, and work with partners and/or internal teams to resolve them.

Requirements

• Experience working in cross-functional teams.
• Capacity to build expert technical knowledge of our roaming services and functionality.
• Partner and customer-centric and problem-solving mindset, with a willingness and ability to own problems to their resolution.
• Technical educational background is preferred but not essential
• Demonstrated ability to work with software tools such as Snowflake, Tableau, Kibana, Postman and other similar platforms.
• Excellent communication skills in English, both written and spoken (any additional language is a plus, particularly German or French), with ability to summarise issues to technical and non-technical audiences
• At least 3 years of B2B work experience in an engineering, technical support, or other technical role ideally for a SaaS company or within the automotive, energy or CleanTech industry
• Good understanding of databases (SQL) and of software systems
• Affinity for e-mobility and sustainability topics
• Willingness to travel internationally occasionally for workshops with internal stakeholders, partners, or customers
• Previous roaming-related (e.g. OCPI) knowledge or experience is a strong plus but not required