Network Operations Center Tier 1 Shift Lead
Chartis Consulting CorporationWashington, District of Columbia, United States
Posted October 8, 2025
Full Time
About the Company
Chartis Consulting Corporation, operating as Chartis Federal, is a premier systems engineering and integration firm that delivers mission‑critical IT and communications solutions to law enforcement, homeland security, and defense agencies across the United States and worldwide.
Job Description
Chartis Federal is seeking a Tier 1 Network Operations Center (NOC) Shift Lead for a full-time, onsite position within their National Capital Region. The role involves leading a team of NOC technicians, monitoring and resolving network issues, and ensuring operational efficiency. This position contributes to maintaining network stability and delivering exceptional support to customers, particularly supporting Tier 2 and Tier 3 services.
Requirements
- Supervise and coordinate the activities of Tier 1 NOC technicians.
- Support technicians in Tier 2 and Tier 3 services.
- Monitor network systems and infrastructure.
- Provide troubleshooting and escalate unresolved issues.
- Document incidents and resolutions.
- Mentor and train Tier 1 technicians.
- Ensure adherence to established processes.
Benefits
- Comprehensive health insurance
- Retirement plans
- Professional development opportunities
- Career growth support
