We’re changing lives every day. For both our patients and our team members. We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
Requirements
- Provides extraordinary customer service to all internal and external customers
- Manages, coaches and provides training to Care Coordinators
- Implements new processes per Referral COE
- Conducts monthly Care Coordinator meetings and weekly visits to medical centers
- Assists Care Coordinators with solving issues pertaining to referrals
- Collaborates with Office Managers to conduct performance evaluations of Referrals Team Members
- Addresses / resolves any customer-service issues
- Works closely with the Management Team and Administrators in relation to strategic business planning
- Manages Referral Approval Process
- Communicates alternative/approvals to Referral Coordinator
- Follows up with MMD/Specialist/MND if no response after 24hours
- Calls and follows up with patients regarding alternatives
- Processes New Patient Referral Exception from Sales Team
- Prepares and runs referral team meeting
- Prepares Referral Team Meeting Minutes and send minutes to Operation Director
- Communication with Network Director regards to PPL
- Analyzes Referral Workflow Report
- Generates Weekly Analysis Report and send to Care Coordinators
- Builds and maintains effective long-term relationships with key specialists
- Conducts site visits to service providers, resolves issues, educates staff/providers on policies and certifies specialists
- Establishes consistent and strong relationships with specialists’ provider offices
- Collaborates with network leaders to identify network gaps
- Identifies root cause of problems and trends; participates in developing solutions
- Works with provider’s and organization staff to resolve the issue and monitor recurrence
- Ensures all elective procedures are entered into HITS prospectively
- Works with tier2/tier 3 specialist to make sure our patients are seen
- Looks for trends and referral patterns
- Manages Specialist Schedules
- Covers for Care Coordinator as needed
- Manages time for Care Coordinators with Center Managers
- Maintains PPL in conjunction with Network Director
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
