We're unique and changing lives every day. We're looking for a Supervisor, Referrals to join our team who is innovative, entrepreneurial-minded, and provides extraordinary customer service.
Requirements
- Provides extraordinary customer service to all internal and external customers
- Manages, coaches, and provides training to Referral Coordinators
- Implements new processes per Referral COE
- Conducts Monthly Referral Coordinator meetings
- Assists referral coordinators with solving issues as it pertains to referrals
- Works closely with the Management Team and Administrators in relation to strategic business planning
- Manages Referral Approval Process- Use Referral Approval Process Checklist
- Manages and Review Notification Emails, ensure email notifications are accurate
- Generates approval email- Follow approval email template with details for approval
- Responds to Workflow requests- Communicate alternative/approvals to Referral Coordinator
- Follows up with MMD/Specialist/MND if no response after 24hours
- Calls and Follows up with patients in regards to alternatives- Use messaging scripts to speak with patients in regards to alternatives
- Processes New Patient Referral Exception from Sales Team (if applicable to your market)
- Prepares and run referral team meeting- Create agenda for meeting. Gather info from Medical Director /Network Director /Referral Manager.
- Prepares Referral Team Meeting Minutes and send minutes to Operation Director, Market Medical Director, Market Network Director and Referral COE via email after meetings.
- Communication with Network Director regards to PPL- Report any errors, concerns or feedback in regards to PPL providers.
- Trains Referral Managers (if applicable to your market) - Evaluate and recommend.
- Analyzes referral reports.
- Referral Workflow Report.
- Referral to Order Report.
- Generates Weekly Analysis Report and send to Referral Coordinators.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance