Supervisor, Referrals

We're unique and changing lives every day. We're looking for a Supervisor, Referrals to join our team who is innovative, entrepreneurial-minded, and provides extraordinary customer service.

Requirements

• Provides extraordinary customer service to all internal and external customers
• Manages, coaches, and provides training to Referral Coordinators
• Implements new processes per Referral COE
• Conducts Monthly Referral Coordinator meetings
• Assists referral coordinators with solving issues as it pertains to referrals
• Works closely with the Management Team and Administrators in relation to strategic business planning
• Manages Referral Approval Process- Use Referral Approval Process Checklist
• Manages and Review Notification Emails, ensure email notifications are accurate
• Generates approval email- Follow approval email template with details for approval
• Responds to Workflow requests- Communicate alternative/approvals to Referral Coordinator
• Follows up with MMD/Specialist/MND if no response after 24hours
• Calls and Follows up with patients in regards to alternatives- Use messaging scripts to speak with patients in regards to alternatives
• Processes New Patient Referral Exception from Sales Team (if applicable to your market)
• Prepares and run referral team meeting- Create agenda for meeting. Gather info from Medical Director /Network Director /Referral Manager.
• Prepares Referral Team Meeting Minutes and send minutes to Operation Director, Market Medical Director, Market Network Director and Referral COE via email after meetings.
• Communication with Network Director regards to PPL- Report any errors, concerns or feedback in regards to PPL providers.
• Trains Referral Managers (if applicable to your market) - Evaluate and recommend.
• Analyzes referral reports.
• Referral Workflow Report.
• Referral to Order Report.
• Generates Weekly Analysis Report and send to Referral Coordinators.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance