Chevron Federal Credit Union is seeking a Member Experience Specialist to deliver excellent member experiences by responding to member inquires in a courteous, professional, and highly accurate manner. The ideal candidate will be passionate about advocating for people, demonstrating exceptional interpersonal and problem-solving skills.
Requirements
- 2 to 5 years’ call center experience
- High school diploma, GED, or equivalent
- Ability to write and speak effectively in English using correct spelling and grammar
- Ability to actively listen to fully capture needs and match sense of urgency
- Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key
- Maintains complete confidentiality of member, employee, and Credit Union information
- A high percentage of attendance is an essential function of this position
- Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, Excel, and Zoom
- Moderate keyboard skills at 40 wpm
- Familiar with Customer Relationship Management (CRM) and document storage systems
- Ability to learn quickly and adapt to change
- Initiative and self-direction
- Ability to effectively communicate and collaborate with people at all levels
- Sound problem-solving and decision-making ability, including the ability to prioritize
- Ability to understand and align with our core competencies through daily projects and tasks
Benefits
- Bonus/incentives for all regular employees
- 401(k) with 8% company contribution
- Medical, dental, and vision insurance for employees and dependents paid at 80%
- PTO and paid sabbaticals
- Tuition reimbursement
