We’re seeking a strategic and hands-on Digital & CRM Operations Manager to oversee the daily operations of our e-commerce platform and CRM ecosystem, with a strong focus on delivering exceptional digital experiences that drive customer engagement.
Requirements
- Bachelor’s degree in Business, Marketing, Digital Media, or a related field.
- At least 8 years of experience in digital operations, e-commerce, or CRM, preferably in retail or luxury brands/industries, with a focus on delivering exceptional digital experiences.
- Proven experience managing e-commerce operations, e.g. Shopify, Magento, or Salesforce Commerce Cloud (SFCC), emphasizing customer-facing digital touchpoints, user experience, and sales performance.
- Strong understanding of CRM campaign execution, customer segmentation, and digital performance reporting.
- Excellent organizational, communication, and problem-solving skills, with a strong sense for running e-commerce operations and enhancing digital experiences.
- Ability to manage multiple digital projects and operational tasks in a fast-paced environment.
- Familiarity with analytics tools (e.g., Google Analytics, BI dashboards) to monitor digital engagement and e-commerce performance.
- Experience with marketing automation platforms, e.g., Adobe Journey Optimizer, Salesforce, Hubspot.
- Solid understanding of UX/UI principles to ensure a customer-centric digital experience.
- Experience with Figma and/or Miro preferred.
- Strong command of written and spoken English and Chinese.
Benefits
- Excellent career opportunities
- Attractive remuneration package & benefits
