VP of Customer Success
CityliticsToronto, Ontario, Canada
Posted February 13, 2026
Full Time
About the Company
Citylitics is a company that delivers predictive intelligence on infrastructure investments across North America. We operate with a Results-Driven Mentality and a commitment to Raise The Bar in a collaborative environment where Teamwork Makes the Dream Work.
Job Description
Citylitics delivers predictive intelligence on infrastructure investments across North America. As VP of Customer Success, you'll lead the company to aggressive revenue retention and expansion targets. The role requires 20+ years of commercial leadership experience, a proven history of building and scaling Customer Success organizations, and experience driving upsell, cross-sell, and pricing expansion. You'll design scalable playbooks and operating cadences anchored in customer value realization, and build a top-tier Customer Success organization. The company operates with a Results-Driven Mentality and a commitment to Raise The Bar in a collaborative environment where Teamwork Makes the Dream Work.
Requirements
- 20+ years of commercial leadership experience
- 10+ years at the VP/SVP level
- Proven history of building and scaling Customer Success organizations
- Multi-Product Expansion Expertise
- Domain Alignment: Experience or exposure to public infrastructure, information services, GovTech, or data- and AI-driven intelligence platforms
- Operational & Analytical Mastery: Methodology & Rigor, Workflow & Operational Integration, Data-Driven Operator, Revenue Alignment, GTM Integration
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance
- Generative AI tools
- Internal mentorship program
- in-role professional growth, skill-based development & learning, and internal promotion opportunities
