Service Desk Analyst
CLEAR (clearme.com)Austin, Texas, United States
Posted October 15, 2025
Full Time
About the Company
CLEAR is a leading security identity company offering biometric technology to simplify physical and digital experiences. With over 31 million Members and a global network of partners, CLEAR's platform transforms travel, work, and daily life through products like CLEAR+ for airport security and CLEAR1 for enterprise solutions in healthcare, travel, and finance. Headquartered in New York City, CLEAR focuses on strengthening security while creating seamless customer experiences.
Job Description
CLEAR is seeking a Service Desk Analyst to provide remote troubleshooting, hardware support, and network assistance to both internal employees and external partners. The ideal candidate is passionate, results-oriented, and enjoys tackling technical challenges in a dynamic environment. CLEAR is a fast-growing technology company transforming experiences through frictionless connections.
Requirements
- 2+ years of experience, including in-person and remote
- Strong communication and customer service skills
- Technical knowledge of network infrastructure (Cisco/Meraki preferred)
- Experience with ticketing, documentation, and SLAs
- Ability to work in a fast-paced, demanding environment
Benefits
- Paid Time Off
- Paid Holidays
- Medical, Dental, Vision, Pet, Home, Auto, Disability, Life Insurance, and Legal Advice
- Retirement Plan
- Training & Development
- Wellness Stipend
- Care.com Backup Childcare and Eldercare
