Customer Support Specialist - Escalations
ClearScore Technology LimitedLondon, England, United Kingdom
Posted November 26, 2025
Full Time
About the Company
ClearScore is the UK's #1 credit score and report app, with over 20 million users globally and growing fast.
Job Description
We're looking for a Customer Support Specialist - Escalations to join our Global Customer Support team, processing escalated queries via email. The ideal candidate has a few years of Customer Service experience in Finance, Financial Services or a related field.
Requirements
- Strong writing skills
- Excellent command of English language
- Customer support experience in Fintech, Financial Services or similar environment
- Customer obsessed
- Passionate about helping people and resolving queries
- Keen attention to detail and analytical skills
- Time management and personal organisation skills with the ability to multitask
- Experience in working towards service targets
- Willingness to learn and experiment
- Experience using CRM tools like Zendesk
Benefits
- 25 paid holidays and a “duvet day” on your birthday
- Hybrid Work Environment
- Private health and dental cover - including mental health support through Bupa
- GP office visits
- Life assurance scheme
- Up to 6% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- No clock-watching culture
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan