Global Support Specialist - Complaints
ClearScore Technology LimitedLondon, England, United Kingdom
Posted December 4, 2025
38000 - 44000 GBP year
Full Time
About the Company
ClearScore is the UK's #1 credit score and report app, with over 20 million users globally. We're a user-centric company that believes in leveraging technology to enable positive financial choices.
Job Description
We're looking for an experienced Customer Support Specialist (Complaints) with a passion for resolving complex issues to join our Global Customer Support team. In this role, you'll be helping our users feel confident about their financial wellbeing by taking ownership of their complaints and ensuring they're resolved fairly, clearly, and with care.
Requirements
- End-to-end resolving complaints experience is a must.
- Experience within a regulated Financial Services environment is desirable.
- Strong background in complaints within regulated financial services is a plus.
Benefits
- 25 paid holidays and a 'duvet day' on your birthday
- Hybrid Work Environment
- Private health and dental cover - including mental health support through Bupa
- GP office visits
- Life assurance scheme
- Up to 6% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- No clock-watching culture
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan
- Equal Opportunities